Privacy Policy
Last updated: April 20, 2025 | Effective immediately
1. Introduction
Food Trailer Pros ("we," "us," or "our"), operated by Food Trailer Pros, is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information when you contact us, request a quote, or engage with our services.
By using our website, submitting an inquiry, or providing your contact information, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Contact Information: name, phone number, email address, and mailing address
- Business Information: business name, type of food concept, trailer specifications requested
- Financial Information: information provided in connection with financing applications or payment arrangements
- Communications: messages, emails, and SMS messages exchanged with our team
- Website Usage Data: IP address, browser type, pages visited, and referral source (collected via cookies or analytics tools)
3. SMS / Text Message Communications
By providing your mobile phone number to Food Trailer Pros and expressly consenting — whether via a web form, verbal agreement, or written authorization — you agree to receive SMS text messages from us.
These messages may include: quotes and pricing information, appointment reminders and build updates, financing-related communications, and promotional offers related to our trailers and services.
Message frequency may vary. Standard message and data rates may apply depending on your carrier and plan.
You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further texts will be sent.
For assistance, reply HELP to any SMS from us, or contact us directly at (469) 859-7050 or sales@foodtrailerpros.com.
No sharing of SMS opt-in data: Your mobile number and SMS consent will not be sold, shared, or rented to third parties for their own marketing purposes. This information is used solely by Food Trailer Pros for the communication purposes described above.
4. How We Use Your Information
- To respond to inquiries and provide quotes for food trailers
- To process financing applications and manage payment accounts
- To send you updates about your order, build timeline, or delivery
- To send marketing or promotional messages (with your consent)
- To comply with legal obligations
- To improve our website and customer experience
5. Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: trusted third parties who assist us in operating our business (e.g., payment processors, CRM tools), who are bound by confidentiality agreements
- Legal Requirements: if required by law, court order, or governmental authority
- Business Transfers: in connection with a merger, acquisition, or sale of assets
We do not share SMS opt-in data or consent with any third party for marketing purposes.
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is 100% secure. We encourage you to contact us immediately if you suspect any unauthorized use of your information.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at sales@foodtrailerpros.com.
8. Cookies & Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. You may disable cookies through your browser settings, though some features of the site may not function properly as a result.
9. Children's Privacy
Our services are intended for adults and business owners. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided personal information, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
For questions about this Privacy Policy or our data practices, contact us:
- Company: Food Trailer Pros
- Email: sales@foodtrailerpros.com
- Phone: (469) 859-7050
- Website: www.foodtrailerpros.com